Refund policy
Return & Refund Policy
We want you to be satisfied with your NeatPath Co. order. Because many of our products are fulfilled or produced specifically for an order through our fulfillment partners, we do not currently accept general returns for change of mind, preference, or items that are no longer wanted.
However, we will work with you when an order arrives damaged, defective, incorrect, incomplete, or experiences a verified delivery problem.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at hello@neatpathco.com within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the damage or defect
- Photos of the packaging and shipping label when relevant
After reviewing the information, we may offer a replacement or refund as appropriate.
Please do not ship an item back unless NeatPath Co. specifically instructs you to do so.
Incorrect or Missing Items
If you receive the wrong product, wrong variant, or an item is missing from your shipment, contact us as soon as possible at hello@neatpathco.com.
Please include your order number and clear photos of the item received, its packaging, and the shipping label when available.
Once the issue is verified, we will work to provide an appropriate replacement or refund.
Made-to-Order and Print-on-Demand Products
Some NeatPath Co. products, including print-on-demand items, are produced specifically after an order is placed. These products are not eligible for returns or refunds due to change of mind, preference, or buyer’s remorse.
If a made-to-order or print-on-demand item arrives damaged, defective, incorrect, or incomplete, please contact us and we will review the issue under the same procedures described above.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders may be canceled and refunded if they have not yet entered processing or fulfillment. Once production, processing, or shipment has begun, cancellation may no longer be possible.
Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members or neighbors
- Check with the carrier when appropriate
If the package still cannot be located, contact hello@neatpathco.com. Additional information or documentation from the carrier may be required before a replacement or refund can be approved.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Items That Are Not Eligible for Refund
Unless required by applicable law, refunds are generally not available for:
- Change of mind or buyer’s remorse
- Incorrect product or variant selected by the customer
- Incorrect or incomplete shipping information supplied at checkout
- Normal wear and tear
- Damage caused after delivery through misuse or improper handling
Contact Us
For questions about an order, replacement, or refund, contact:
NeatPath Co.
hello@neatpathco.com